For Insurers

The goal of Civility Mutual is to enhance the provider-patient relationship by providing tools to promote more effective communication and more positive health care outcomes.  We are a membership organization for providers and patients, and the certifying body of Certified Patient Centered Providers of health care.

The Hard Facts

• 70 – 80% of medical malpractice claims can be attributed to failures in communication or interpersonal skills
• As of June 2006, 3835 events have been reported to JCAHO, of which 73% resulted in patient death and 10% loss in function. 
• The primary driver in over 65% of cases of sentinel events is communication failures
• Current risk management and underwriting strategies are limited in effectiveness

New Strategy with Civility Mutual: 
Enabling more effective communication and tracking individual physician results.

• As communication between physician and patient is improved, the quality and accuracy of care will improve
• With improved quality of care, patient satisfaction will increase and communications-based medical lawsuits will be reduced

What We Provide

• Online, 24/7 education on Patient-Centered Care available for physicians, residents, medical students and nurses
• Educational materials and best practices provided in such topics as:
• Effective Communications
• Eliciting Trust
• Cultural Knowledge and Sensitivity
• Saying “I’m Sorry”

• Physician practices may receive and promote themselves as a Certified Patient Centered Provider of health care on an annual basis
• Patients and families may choose physicians and health care organizations based on Certified Patient Centered Provider of health care status
• Online, 24/7 education for patients and families on effective communication with physicians and nurses

How We Can Partner With You
Civility Mutual will provide you with “pre-qualified” physicians under a licensing agreement per physician.  We also will provide certified physician results on an annual basis, including:

• eTrax Patient Satisfaction results
• Provider Effectiveness Assessment results
• E-learning completion results (80% minimum requirement)

In return, our insurance partners will provide premium credits to qualified physicians.

Benefits to Insurers

• Insuring “pre-qualified” physicians equals lower claims risks
• Overall lower costs
• There are no broker fees
• Reduced number claims
• No collection of physician data required as all data will be provided by Civility Mutual with the Physician's agreement
• Opportunities for individualized underwriting
• Greater competitiveness in soft or hard markets
  

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