Assessments

Your membership in Civility Mutual automatically creates an eTrax® account for you. To use it, you simply select eTrax® in the Assessment Tools Menu from your Member Page and start sending surveys by email. If you have a patient demographic that does not have ready access to a computer or email, you may use our fax-to-data system. Simply print your surveys, have the patient complete it with a pen or pencil, and at the end of the day fax them to our 800 number. The data is immediately available! (Fax-to-data feature anticipated to be available in 2008.)

The patient survey is available in English and Spanish and reads at the third grade level.

Surveys under development include our Employee Satisfaction Survey, a Pediatric Patient Survey, and CMS’s HCAPS survey. Each will be available as an email-initiated and fax-to-data survey.

Routine use of eTrax® is required to obtain a Patient-Centered Provider of Healthcare Certification, with a minimum of 120 surveys completed annually and 90% of responses in the positive response range.

Provider Effectiveness Assessment  (PEA)
Effective communication builds patient trust, and trust translates into satisfaction. Our Provider Effectiveness Assessment, or PEA, helps our clinical Members understand their communication behaviors and leadership characteristics. It can actually help providers understand if their communication style puts them at risk for lawsuits with their patients!

The on-line assessment takes about 20 minutes to complete. You’ll receive a report outlining your communication style, as well as a letter that describes your relative level of malpractice risk.

Members are required to complete the PEA every three years, starting in year one, in order to obtain Certification as a Patient-Centered Provider of Healthcare. There are no requirements as to results.

Handoff Communication Tool
Civility Mutual’s goal is to enhance communication in healthcare, whether between providers and patients—or between providers, about patients. The Joint Commission has ascertained that providers need to provide specific information to their partners when going off services, whether for a weekend, a night, or a vacation. The goal is a worthy one, and one that Civility Mutual supports: to reduce the likelihood of medical errors because of miscommunication between providers during handoffs.

To that end, Civility Mutual provides a Handoff Communication Tool to our Members. The tool allows the provider to capture and communicate all of the relevant information about their patients that the Joint Commission- and Civility Mutual- believe is important.

Provided as a PDF file, it is free to all Members. Its routine use is required to obtain Certification as a Patient-Centered Provider of Healthcare and is documented by Civility Mutual.

LeadeRx®   360-Degree Feedback & Development
Civility Mutual’s LeadeRx® 360-Degree Feedback tool (360) helps our Members achieve even greater leadership effectiveness. Based upon feedback models with a proven track record of success, LeadeRx® was designed specifically for physicians by a physician.

Members use the 360 to understand how their co-workers and staff perceive them in terms of civility and leadership. Results from the 360 will help you understand and leverage your greatest strengths, while helping you identify areas of weakness that may be holding you back.

Your LeadeRx® results allow formulation of an action plan that can be utilized as a springboard to greater success at home and work. For an extra fee, Civility Mutual can provide you with a Civility Coach to assist you on your path of improved communication and leadership.