Civility Mutual doesn't just provide a method to measure your residents' Interpersonal and Communication Skills and level of Professionalism.  We also have the tools by which you can help them achieve greater communication skill and professionalism!  For example, the ACGME Outcomes Project expects residents to "communicate effectively with patients, families, and the public, as appropriate, across a broad range of socioeconomic and cultural backgrounds."  Civility Mutual's Patient Centered Educational Suite offers training in communication skills, apology and truth-telling (disclosure), and cultural sensitivity.  Post-tests record the resident's level of knowledge, and can be tracked annually.  And these are just part of Civility Mutual's offerings!

Our LeadeRx 360 degree feedback leadership assessment captures detailed information regarding the resident's Interpersonal and Communication Skills and Professionalism... from the perspective of those he or she works with.  A detailed report results, and can be used to document the individual's current level of effectiveness, and be used to coach the resident to greater effectiveness.  The individual is assessed on such things as: 

   • Is polite and shows common courtesy

   • Avoids acting arrogant

   • Demonstrates appropriate humility

   • Exhibits a high degree of integrity

Your residents will use eTrax,  Civility Mutual's proprietary online and paper-based survey system, to provide patient satisfaction surveys to their patients, capturing data in real time. The flexibility of eTrax allows us- if you desire- to put your assessment(s) into our system, allowing you to capture the needed data in real time! 

Civility Mutual's Service Excellence online training assists in residency in meeting the ACGME's Systems-Based Practice requirements. With e-learning training modules on creating win-win agreements, process mapping, creating effective teams, and collaborative care, Civility Mutual hits all the critical areas of need. Our Clinical eForms have PDF forms that residents can use to standardize patient handoffs, improving care coordination. The forms can be filed as documentation to support meeting this requirement. The Service Excellence modules on process mapping and sticky issue identification enables residents to knowledgeably participate in "identifying system errors and implementing potential system solutions."

The Residency Director controls what residents have access to the system, and is able to monitor the progress of each individual. Do you have observational assessments you must complete regarding Interpersonal and Communication Skills and Professionalism? 

Importantly, you- the Residency Director benefits greatly from the simplicity of Civility Mutual's services, because you have everything you need in one place... generating an annual report on each resident is a snap!

If you want to use a specific assessment  and would like to have Civility Mutual incorporate it into our eTrax system, give us a call!