Literature
A Library For Patient Centered Providers
For nearly ten years, Dr. Woods has created and collected materials on patient centered healthcare. Now he shares the extensive library with Civility Mutual Members, exclusively for their used and to help them help their organizations.
A sample of materials available to Civility Mutual Members includes:
- Apology, Disclosure and Remedy Programs
- Introduction to Physician Leadership
- Sustained Dynamic Excellence for Healthcare Organizations
- Training Modules and Post-tests for Sustained Dynamic Excellence, including (a sampling)
- How to run an effective meeting
- Seeking win-win solutions
- Team building without time wasting
- Team-based (collaborative) care
- What if we just said, “I’m sorry?”
Post-tests with a score of 70% are required for credit.
A score of 80% is required for Certification.
Other publications are available for general purchase, including:
- The DEPO Principle, by Michael S. Woods, MD
- Healing Words -The Power of Apology in Medicine (2nd Ed.), by Michael S. Woods, MD
- "In A Blink - Awareness, Assessment, and Adapting to Patient Communication Needs, by Michael S. Woods, MD
- Cultural Sensitivity for Healthcare Providers, by Geri-Ann Galanti, PhD.
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