Speaking

We’ll help you fill the seats
Are your providers tired of the same old topics at Grand Rounds? Has your annual medical meeting lost its appeal? Are your insured physicians sleeping through yet another risk management presentation about things yet to demonstrate a return-on-investment? Are yawns more frequent than questions?

Break the routine.   Email us at:  presentations at actcivil.com

Our offerings include:

Why can’t we just say “I’m sorry?”

What is the data on apology after an unexpected outcome? How does one apologize, anyway? What do patients really want to know? Based on Dr. Woods’ best selling healthcare book, Healing Words: The power of apology in medicine, this presentation supports the power of Principles of Civility, including Respect, Empathy, and Technical skills.

In A Blink:
Awareness, Assessment, and Adapting to Individual Patient Communication Needs

The hubbub on patient safety has primarily focused on process and error analysis. While these things are important, the movement has lost sight of the prime driver of patient safety breeches and medical malpractice claims: ineffective communication between providers. In fact, the effectiveness of an individual caregiver’s communication is probably more variable than the diagnostic or treatment options in any given situation, in terms of the number of variables that can affect outcome. The presentation focuses on the dynamics of communication, highlighting its complexity. Such insight helps providers pay more attention to communication Factors, and serves as a springboard for implementing communication effectiveness programs. Communication effectiveness supports all of the Six Principles of Civility.

The Principles of Civility in Healthcare

Civility is a code of behavior based on respect, restraint and responsibility.  The Six Principles of Civility- Respect, Empathy, Flexibility, Interest in other cultures, Tolerance and Technical skills- are presented with a bent towards Dr. Woods’ observations in healthcare, physician behavior, and the hurdles that may be leapt by creating a more civil environment.  It is through civility that physicians can lead effectively.

email us at: presentations@actcivil.com

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