For Residents

Physicians-in-Training committed to patient-centered excellence
Improving your communication skills with Civility Mutual will help you help your patients achieve safer healthcare and have better outcomes.

Resident Membership Benefits include:

Tools

• 360-degree leadership feedback tool for providers
• eTrax on-line Patient Satisfaction tracking tool
• Provider Effectiveness Assessment- communication effectiveness assessment
• Employee satisfaction survey tool (Coming soon!)
• Culturally and Educationally-sensitive Informed consent process
• Patient Handoff Communication Tool
• Provider Effectiveness Assessment

Education & Training

• Cultural Sensitivity for healthcare providers, online course
• Access to online Library of publications and resources
• Online Videos: Healing Words lecture, Seven Common Leadership Missteps of Physicians
• Healing Words: Apology and disclosure training and the 5Rs, online course
• In A Blink: The 3As: Awareness, Assessment, and Adapting to patient communication needs, online course coming in 2008
• Claims Avoidance Procedure
• Personal Leadership in Healthcare, online course coming in 2008

Certificate of Membership
All members will be provided with an electronic Certificate of Membership which can be printed and is appropriate for framing and display

Membership Fee: $250

Become a Member