For Nurses

Practicing RNs and nursing students committed to patient-centered care
Why should a nurse join Civility Mutual? 
Your membership demonstrates your commitment to the Six Principles of Civility in healthcare.  You are a key provider, which means that you can drive change in the healthcare continuum! 

Why Civility in Nursing?
Civility in nursing is critical to the future of the profession.  It has been demonstrated that nurse-on-nurse abuse is pervasive in many organizations;  20% of RN's leave the profession withing 3 years to escape hostility from co-workers. Sixty-percent of RNs leave their first position within 6 months due to conflict with other nurses.

Benefits of RN and Student Membership
Nurses and students reap benefits that naturally promote a patient-centered practice, and your commitment will result in you becoming a much more effective communicator with patients and physicians.  You will also enjoy less frustration through enhanced communication effectiveness with patients and families of differing ethnic groups.

Your Membership Includes:

Tools

• 360-degree leadership feedback tool
• Employee satisfaction survey tool
• Culturally and educationally-sensitive informed consent process
• Coaching in developing handoff tools in nursing reports that consistently convey key patient information

Education & Training

• Cultural Sensitivity for healthcare providers, on-line course
• Civil Leadership in Healthcare, on-line course (Coming in 2008!)
• Healing Words: Apology and disclosure training and the 5Rs, on-line course (Coming in 2008!)
• Access to on-line library of publications and resources
• On-line videos:  Healing Words lecture; Seven Common Leadership Missteps of Physicians
• In A Blink:  The 3As: Awareness, Assessment and Adapting to patient communication needs, on-line course (Coming in 2008!)
• Claims avoidance procedure (disclosure/transparence process)
• Video vignettes for training and educational purposes

Certificate of Membership

• All members will be provided with an electronic Certificate of Membership which can be printed and displayed.

Membership Fee: $150
Student Nurse Membership Fee: $100

Become a Member